Job - Surgical Patient Coordinator
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Surgical Patient Coordinator

A highly regarded cosmetic surgery and aesthetics practice in central London is now looking for a Patient Coordinator to join their team.

Your role

Your role is to convert patient enquiries into bookings, and to manage the patient journey from the initial enquiry, through to post-procedure follow-up.

You will be responsible for greeting clients in the clinic, answering telephone enquiries, and conducting face-to-face patient consultations on surgical procedures, providing accurate and appropriate advice. You will answer questions relating to the clinic treatments and services, and offer aftercare advice, so patients can make an informed decision. You will maintain the highest standard of service to patients in accordance with company policies, and all relevant legislation.

You will be responsible for patient administration, managing bookings and diaries, ensuring patient files are accurate and up-to-date, taking payments, confirming bookings and following up on previous appointments. You will also assist the Clinic Manager with running and developing the business, gaining specialist knowledge of the clinic procedures and products to advise clients, to help train and assess staff, to help evaluate the clinic’s services, and to assist with the clinic marketing.

Skills and experience required

You will have experience of working in aesthetic medicine or cosmetic surgery, and you will have knowledge on and understanding of surgical cosmetic procedures. Ideally, you will have had previous medical training yourself.

You will be adept at dealing with high-profile individuals, and will therefore behave professionally and confidentially at all times.

Previous sales and customer service experience are essential, as you must be able to confidently deal with patients, discussing procedures and converting enquiries into bookings. You must also have strong administration skills.

You should excel at customer service and teamwork, have a strong focus on quality, and be driven by achieving results and exceeding targets.

Apply with a covering letter and your CV below.

Type: Full Time Contact: John Sellers
Location: London (Central) Reference: HC3222
Salary: To £30,000 plus commission

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Client Testimonial: “John and his team offer nothing but exquisite service. They took time to obtain an understanding of our requirements and provided us with the candidate who added remarkable value to our company. They are professional, friendly and extremely efficient. I will definitely use them again in a future.” - Valerija - Clinic Manager
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