Job - Patient Coordinator
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Patient Coordinator

Our client, a luxurious independent aesthetics clinic, is looking for a Patient Coordinator to join the team. This is an excellent opportunity to work with a highly regarded Medical Director at an award-winning clinic.

Your role

Reporting to the Medical Director, you will ensure that all clients receive a warm welcome and have a flawless patient journey.

The majority of your time will be client facing, as you will act as a patient concierge, greeting clients in the clinic, and dealing with enquiries over the phone and via email.

You will advise clients on treatments and services, take bookings and payments, and provide an excellent standard of customer service at all times.

You will deal with patient paperwork, ensuring that all patient records and reports are kept up-to-date and accurate, and you will ensure that the diaries of the practitioners are managed efficiently.

You will advise clients on treatment options and retail products, and you will have the chance to earn commission on your bookings and sales.

Skills and experience required

You must have at least three years of experience of working in a similar high-end environment, and have excellent customer service skills gained from a front of house role. You will be a confident and professional person who is friendly and a great team-worker.

You will also have:

  • A good understanding of skincare and non-surgical aesthetic treatments
  • A professional telephone manner and excellent communication skills
  • The ability to stay calm under pressure and multi-task
  • Good IT skills and flawless written English
  • Pride in your appearance

Please apply with a CV and covering letter below.

Type: Full Time Contact: John Sellers
Location: Buckinghamshire Reference: HC3370
Salary: To £26,000 plus comm

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Client Testimonial: “I have worked with ARC both as a Candidate and as a Client. My experience of both has been excellent. Now as a Recruiting Manager, I trust ARC to find appropriate, commercially aware candidates for my vacancies. I would recommend ARC to industry professionals and clinics as their service is based on effective communication, honesty and they always deliver.” - Kathryn - Clinic Manager
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