Clinic Coordinator

Our client, a luxurious independent clinic, is looking for a Clinic Coordinator to join the team in central London.

Your role

Reporting to the Clinic Director, your role will be to ensure that all clients have a flawless patient journey, and to ensure that all medical/patient documentation is up-to-date and accurate.

You will oversee the day-to-day running of the clinic front of house, including overseeing the work of the receptionists. As part of the customer service team, you will also act as a patient concierge, greeting clients in the clinic, and dealing with enquiries over the phone and via email. You will advise clients on treatments and services, take bookings and payments, and provide an excellent standard of customer service at all times.

You will manage patient and clinic documentation, using your knowledge of medical administration to ensure that records and reports are clear and accurate, and you will ensure that the diaries of the practitioners are managed efficiently.

You will assist with general clinic duties such as opening and closing the clinic, dealing with suppliers to ensure the clinic is fully stocked, and packing retail products.

You will advise clients on skincare and other retail products, and you will have the chance to earn commission on your sales.

Skills and experience required

You must have experience of working in a similar high-end medical environment, have experience of medical administration, and have excellent customer service skills. You should also have:

  • Knowledge of aesthetic and well-being treatments
  • Ability to stay calm under pressure and multi-task
  • A professional telephone manner
  • Immaculate written English
  • Excellent IT and admin skills

Please apply with a CV and covering letter below.
Type: Full Time Contact: John Sellers
Location: London (Central) Reference: HC3221
Salary: To £35,000 plus commission

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Candidate Testimonial: “I can honestly say that the communication and support that I have received from ARC has been outstanding. Through ARC I have successfully found a new position.” - Karen - Clinic Manager
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