Clinic Coordinator

An award-winning, doctor-led independent practice in central London is now looking for a Clinic Coordinator to join the growing team.

Your role

Reporting to the Clinic Manager, your role will be to ensure that all clients receive a warm welcome and have a flawless patient journey. You will also assist with the day-to-day running of the clinic, supporting the Clinic Manager with administration and other duties.

The majority of your time will be client facing, as you will act as a patient concierge, greeting clients in the clinic, and dealing with enquiries over the phone and via email. You will advise clients on treatments and services, take bookings and payments, and provide an excellent standard of customer service at all times.

You will deal with patient administration, ensuring that all patient records are kept up-to-date and accurate, and you will ensure that the diaries of the practitioners are managed efficiently.

You will advise clients on skincare and other retail products, and you will have the chance to earn commission on your sales.

Skills and experience required

You must have experience of working in a similar high-end environment, and have excellent customer service and administrative skills. You should also have:

  • A good understanding of skincare and non-surgical aesthetic treatments
  • A professional telephone manner
  • Immaculate written English
  • Ability to stay calm under pressure and multi-task
  • Excellent IT skills (MS Office)

Please apply with a CV and covering letter below.
Type: Full Time Contact: John Sellers
Location: London (Central) Reference: HC3383
Salary: To £25,000 plus commission

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